Privacy policy

OVVA Privacy Policy

Version of 25.03.2026

This Privacy Policy (the Policy) describes the processing of personal data of users of the OVVA mobile applications (on Google Play — "OVVA – TV, kino va seriallar"; on the App Store — "OVVA – TV, kino va seriallar"), OVVA applications for Smart TV and other devices, and the ovva.uz website.

This Policy forms an integral part of the Service Agreement for "OVVA" (public offer) published at https://ovva.uz/en/legal_documents/offerta . Capitalised terms not defined in this Policy have the meaning given to them in the offer.

1. Data controller

The controller of personal data is OVVA Limited Liability Company (OVVA LLC), TIN 311366013, address: 100017, Republic of Uzbekistan, Tashkent, Yunusabad District, C-6 , Nasyrov St., 70.

Personal data contact: privacy@ovva.uz

Processing is carried out in accordance with the Law of the Republic of Uzbekistan "On Personal Data" No. ZRU-547 of 02.07.2019.

2. Data we process

Data you provide:

  • mobile subscriber number (required for registration);
  • Account data: identifier, authentication means, settings;
  • email address and the content of your enquiry when you contact support.

Data collected automatically when using the Service:

  • device identifiers, device model, operating system and app version;
  • IP address and the country derived from it;
  • usage data: content viewed, viewing time, search queries, favourites;
  • diagnostic data: error reports and playback quality metrics;
  • subscription data: status, tariff, activation and cancellation history.

Data received from third parties: confirmation of the subscriber number and subscription status from our service delivery partner, and purchase and subscription status information from payment partners and app store operators.

We do not collect full payment details, precise location, biometric data, contacts, SMS message contents, call history, or special categories of personal data.

The ovva.uz website uses cookies necessary for authorisation, session persistence, interface settings and depersonalised visit statistics. Cookies can be managed in your browser settings.

3. Purposes of processing

We process personal data for the following purposes:

  • registration, authorisation and identification of the User;
  • providing access to TV channels and video content, and enforcing licensing and territorial restrictions;
  • arranging, validating and maintaining subscriptions, and processing payments;
  • sending service and informational notifications;
  • sending advertising and marketing messages, subject to your consent;
  • handling support requests;
  • ensuring the Service operates correctly, diagnostics and troubleshooting;
  • preventing fraud and unauthorised access;
  • producing depersonalised statistics to improve the Service;
  • complying with the legislation of the Republic of Uzbekistan.

The legal grounds for processing are performance of the contract (the offer), your consent in respect of advertising messages, and legal requirements.

4. Advertising

Advertising is shown to Users without an active subscription. It is selected without personalisation and without profiling: we do not use your interests, behaviour or viewing history to choose it.

We do not engage in tracking as defined by Apple's App Tracking Transparency framework. Data about you is not linked with data from other companies' apps and websites for advertising purposes and is not shared with data brokers.

5. Data sharing

We do not sell personal data. Data is shared only to the extent necessary for the purposes set out in section 3, with the following categories of recipients:

  • our service delivery partner, the mobile operator through which a subscription is arranged;
  • payment partners and app store operators, to process and confirm payment;
  • infrastructure, hosting and content delivery providers;
  • notification delivery providers;
  • analytics and crash monitoring providers;
  • advertising platforms, limited to technical connection data;
  • authorised state bodies, upon lawful request.

All engaged parties process data under agreements requiring them to maintain confidentiality and to apply protection measures no lower than those required by the legislation of the Republic of Uzbekistan.

6. Storage location

Users' personal data is stored in databases located within the territory of the Republic of Uzbekistan.

Where a subscription is arranged through an app store, the store operator processes purchase information on its own servers in accordance with its own privacy policy. Your subscriber number, Account data and viewing history are not transferred in this process.

7. Retention periods

Account data is retained for the lifetime of the Account and 30 days after its deletion.

Payment and subscription records and accounting documents are retained for 3 years.

Support requests are retained for 3 years from the date the request is closed.

Technical logs and diagnostic data are retained for 12 months.

Depersonalised statistical data is retained without a time limit.

Upon expiry of the applicable period, data is deleted or depersonalised.

8. Security

We apply organisational and technical protection measures, including TLS encryption of traffic, least-privilege access restrictions for employees, logging of access to systems containing personal data, and protection against unauthorised access, alteration and dissemination. Full payment details are processed by certified partners and are not stored on our side.

You must keep your Account credentials confidential and notify us immediately of any unauthorised access.

9. Your rights

You have the right to obtain information about the processing of your data, to request its rectification, blocking or destruction, to withdraw consent where consent is the legal ground, to delete your Account, and to lodge a complaint with the authorised state body or a court.

To opt out of advertising and informational messages, disable notifications in your device or app settings, or send a request to privacy@ovva.uz .

Requests should be sent to privacy@ovva.uz from the subscriber number or email address linked to your Account. We respond within 30 days.

10. Account and data deletion

Your Account is deleted upon your request.

To submit a request, send an email to privacy@ovva.uz with the subject "Account deletion", specifying the subscriber number your Account is registered to.

To prevent your Account being deleted on someone else's request, we verify your entitlement to it: we send a one-time code to the subscriber number provided, or ask for information allowing us to confirm that the Account belongs to you.

Once the request is confirmed, access to the Service ends. Account data, viewing history, search queries and support requests are deleted within 30 days, and backups within 90 days.

Payment records and accounting documents are retained for the period prescribed by law, as is depersonalised statistical data that does not allow you to be identified.

Deleting your Account does not automatically cancel a subscription arranged through a mobile operator or an app store. Cancel it in the relevant service. Refund conditions are set out in the offer and in the app store's rules.

11. Children

The Service is not directed to children and is not intended for independent use by persons below the age at which a contract may be concluded independently. We do not knowingly collect personal data from such persons. Registration is possible only with a duly issued mobile subscriber number.

Video Content and TV channels carry age ratings.

If you become aware that a child has provided us with personal data, please contact privacy@ovva.uz and we will delete such data.

12. Changes to this Policy

A new version is published on ovva.uz and in the application at least 15 calendar days before it takes effect, with the version date indicated. Continued use of the Service after the changes take effect constitutes acceptance of the new version.

13. Contact

Personal data enquiries: privacy@ovva.uz

Support: support@ovva.uz

Postal address: 100017, Republic of Uzbekistan, Tashkent, Yunusabad District, C-6 , Nasyrov St., 70

This Policy is drawn up in Russian, Uzbek and English. In case of any discrepancy between the versions, the Uzbek version prevails.