Service Agreement for “OVVA”
25.03.2026
This Service Provision Agreement for “OVVA” (hereinafter, the “Agreement”) is a public offer, i.e. an offer to enter into this Agreement on the terms set forth herein. The above offer may be accepted by an individual or a legal entity only by acceding to this Agreement in full. This Agreement governs the terms of use of the “OVVA” service and defines the basic rights and obligations of the parties to this Agreement.
Authorization means identification of the User when granting access to the Service.
Administrator means OVVA Limited Liability Company (abbreviated name: OVVA LLC), a legal entity incorporated and registered under the laws of the Republic of Uzbekistan (TIN 311366013), which is the owner of the Platform and the administrator of the Service and grants access to the Service.
Video Content means a set of audiovisual works, as well as informational materials related thereto, containing a brief textual and/or audiovisual description of the plot (including trailers, posters, stills).
Command means an action performed by the User in the Application expressing the User’s consent to connect the service and subscribe by pressing the “connect” button, as well as by voice dialing the Partner’s User support contact number. Personal Account means the personal account for mobile communication services provided by the Partner, in which all financial transactions of the User are reflected.
TV Channel Package means a set of TV programs (broadcasts) and/or other audiovisual, audio messages and materials grouped for tariffing purposes.
Partner means COSCOM Limited Liability Company, a legal entity incorporated and registered under the laws of the Republic of Uzbekistan (TIN 201788904), which provides communication services to subscribers under the “Ucell” trademark.
Partner Service means a service for granting access to the Service by the Administrator jointly with the Partner to the Partner’s subscribers subject to the specific features set forth in this Agreement.
Platform means a set of the Administrator’s hardware and software facilities and technological solutions that ensure provision of the Service to Users.
Subscription means the granting to the User, for a limited period of time, of the possibility to obtain access to the TV Channel Package and/or Video Content within the Service under a certain Tariff, making it possible to reliably establish the User’s expression of intent to obtain access to the relevant TV Channel Package and/or Video Content. For monthly subscriptions, the service period is equal to 30 (thirty) calendar days. At the moment of subscription, the Administrator requests from the User, on a one-time basis, consent to the provision of paid services, including when choosing a tariff with a preferential period. A Subscription means consent to the provision by the Administrator of paid services in accordance with the tariff specified in the specification and selected by the Subscriber.
Direct Subscription means a subscription arranged by the User directly through the Service interfaces with payment by bank card or electronic payment systems, where the Administrator is the recipient of the payment. Partner Subscription means a subscription arranged by the User through the Partner’s technical means or with payment from the Partner subscriber’s Personal Account, where the Partner is the recipient of the payment. User means an individual obtaining access to the Service directly or through the Administrator’s partners. An Account is created within the Service for each User.
User Device means a consumer multimedia device owned or otherwise lawfully possessed by the User, meeting the technical requirements specified in this Agreement, by means of which the User is able to access the Service.
Right Holder means a legal entity or individual holding the exclusive right to an intellectual property item or means of individualization placed in the Service.
Application means software interacting with the Platform, installed on User Devices and intended to organize the possibility of access to the Service.
Permitted Territory means the territory within which the User is entitled to use the Service. For the purposes of this Agreement, the Permitted Territory shall mean the territory of the Republic of Uzbekistan.
Permitted Period means the period of time during which the User is entitled to use, within the Service, access to the TV Channel Package and/or Video Content. For the purposes of this Agreement, the Permitted Period shall mean the period of time equal to the validity period of the connected Subscription. The beginning of the Permitted Period with respect to a connected Subscription is determined by the exact time of connection. For monthly subscriptions, the Permitted Period is 30 (thirty) calendar days.
Registration means the procedure whereby the User provides the information necessary to create the User’s Account and to enable the User’s Authorization during subsequent use of the Service.
Website means the website on the Internet at ovva.uz, on which this Agreement is posted, containing information about the Service and through which access to the Service is ensured.
Service means a service for granting the User the possibility to access the TV Channel Package and/or Video Content with the possibility of viewing them in accordance with the terms of this Agreement via the Application and/or the Website. Tariff means the cost of access to the TV Channel Package and/or Video Content within the Service for the User.
Account means a record containing the information required for Authorization of the User when access to the Service is granted. The Account includes, among other things, the User’s subscriber number used by the User to access the Service and a password (or other similar means of authentication).
Identification means determining the identity of a user based on available information.
Internet Services means Internet access services provided by the Partner.
Mobile Communication Services means mobile communication services provided by the Partner.
Advertising Content (Advertising, Advertising Materials) means audiovisual, graphic or text materials of an advertising nature placed and displayed to the User during use of the Service. Advertising may include video clips (pre-rolls, mid-rolls, post-rolls), static or animated banners, text ads and other advertising formats.
Bank Card means a plastic, metal or virtual card, usually linked to one or more bank current accounts, which is used to pay for goods and services, including via the Internet, using contactless technology.
Specification means a document constituting an integral part of the contract and defining the characteristics of the services provided, tariffs, prices and settlement procedure.
Preferential Period means the period of validity of marketing campaigns during which the User is granted demo access to the Administrator’s paid services, where the cost of the first billing period is not charged.
2.1. The Administrator grants Users access to the Service subject to the Users’ compliance with the provisions of this Agreement.
2.2. Within the Service, the User is granted the right to access the TV Channel Package and/or Video Content (if available in the Service) with the possibility of individual viewing at the User’s discretion in interactive mode for personal non-commercial purposes during the Permitted Period and within the Permitted Territory.
2.3. The User undertakes to familiarize himself/herself with the terms of this Agreement and to independently monitor any amendments thereto. Continued use of the Service after any amendments and/or additions to this Agreement implies the User’s consent to such amendments and/or additions. The User’s ignorance of the current terms of this Agreement does not release the User from the obligations provided for herein or from liability for non-performance and/or improper performance thereof.
2.4. The procedure for entering into this Agreement shall be governed by the Civil Code of the Republic of Uzbekistan, according to which selecting the checkbox confirming the User’s consent to the terms of this Agreement and/or pressing the “next” button in the interface (interactive menu) of the Application or on the Website upon the User’s first access to the Service, as well as any use of the Service by the User, including use of a trial subscription, shall be deemed acceptance of this Agreement, which means that the User fully, unconditionally and irrevocably accedes to this Agreement as a whole without any exclusions or limitations, confirms that the User has read and agrees to all terms and provisions set forth in this Agreement and the Specification, and also agrees to all rights, obligations and restrictions imposed on the User.
2.5. Acceptance of the terms of this Agreement in the manner specified in clause 2.4 of this Agreement is equivalent to conclusion of this Agreement in writing in accordance with the Civil Code of the Republic of Uzbekistan.
2.6. After this Agreement is concluded in the manner provided for in clause 2.4 hereof, the User shall not be entitled to refer to the fact that the User has not read its terms or does not recognize them as binding.
2.7. For the purposes of this Agreement, the time zone of the capital of the Republic of Uzbekistan, the city of Tashkent, shall apply.
2.8. The Service is available to the User provided that the User Device has the technical capability to access the Internet (with the necessary and sufficient software installed to access the Internet), is actually connected to the Internet, and meets the technical requirements set forth in Section 4 of this Agreement.
2.9. By entering into this Agreement, the User consents to the communication to the Administrator of the subscriber number for the purposes of Registration/Authorization in the Service, communications with representatives of the Administrator, and receipt from the Administrator of informational materials, including advertising materials, by any means not prohibited by the current legislation of the Republic of Uzbekistan, including, but not limited to, push notifications in the Application interface, SMS messages to the User’s subscriber phone number, messages in messengers, social networks and/or by any other means.
2.10. The User may refuse to receive the above information from the Administrator by the following methods: by disabling push notifications in the settings of mobile devices, or by blocking receipt of messages in messenger application settings.
2.11. During use of the Service, the User may be shown advertising materials, including placement of advertising information in the interface of the Application and/or the Website, as well as demonstration of advertising materials before the start of viewing the TV Channel Package.
2.12. Advertising materials are displayed exclusively to Users who do not have an active Subscription or access to the Service under the terms of the Partner Service.
2.13. Advertising materials are displayed without personalization and without profiling Users. The Administrator does not select advertising materials based on the User’s interests, behavior, viewing history or other individual characteristics.
2.14. Display of advertising materials does not involve processing of the User’s personal data for the purposes of personalization of advertising materials.
2.15. The formats, volume and procedure for display of advertising materials may be changed by the Administrator unilaterally without prior notice to the User.
2.16. When advertising materials are displayed, third-party advertising platforms may process technical data relating to the User’s network interaction (including IP address) for the delivery of advertising and compliance with applicable geographical restrictions.
2.17. By entering into this Agreement, the User confirms that the User has read all the terms of the Agreement, as well as the appendices thereto (including the specification), and agrees to the terms of the Agreement.
In order to obtain authorized access to the Service, the User must complete the Registration procedure.
3.1. The User must have an active mobile phone with mobile communication services connected, with a SIM card installed that allows receiving SMS messages, as well as a User Device that meets the requirements set forth in Section 4 of this Agreement.
3.2. Only one Account may be created in respect of one subscriber number used by the User within mobile communication services. The User is entitled to access the Service from any User Device at the User’s discretion.
3.3. When carrying out Registration, the User must follow the instructions contained in the Account registration form.
3.4. Registration shall be deemed completed, and acceptance of this Offer shall be deemed made, from the moment of successful verification of the User’s subscriber number by entering the one-time code (SMS-OTP) in the Service interface and pressing the button confirming consent to the terms of the Offer (for example, “Log in”, “Connect”, or a similar button). If the User has not confirmed consent to the Offer, Registration shall not be deemed completed and access to the Service shall not be granted.
3.5. For Registration purposes, a one-time password (OTP) sent by the Administrator or the Partner to the User’s subscriber number in an SMS message shall be used. Entering the correct SMS code is confirmation that the User owns the specified subscriber number.
3.6. Subsequent login of a registered User to the Application and/or the Website for the purpose of gaining access to the Service is carried out by the User through Authorization in the Application and/or on the Website (depending on the User Device used).
3.7. The User undertakes to provide complete and accurate information in the course of Registration. During the term of this Agreement, the User undertakes to keep the information contained in the Account up to date. The User shall be liable for providing incomplete or inaccurate information and for any negative consequences arising therefrom.
3.8. The User bears full responsibility for all actions performed using the User’s Account, and is also responsible for ensuring the security and proper use of the login, password, subscriber phone number (used within mobile communication services), and email address. The User undertakes to immediately notify the Administrator of any cases of unauthorized use of the User’s Account by third parties. All actions performed in the Service after successful Authorization using the User’s subscriber number shall be deemed performed personally by the User.
3.9. If the User transfers the User Device and/or Account information (login, password) to a third party, the User shall bear full responsibility for such actions. The Administrator shall not be liable for any damage caused to the User as a result of unauthorized access to the Service using the User’s Account or User Device (including, but not limited to, theft of the User Device), if such access occurred through no fault of the Administrator.
3.10. If the User loses access to the Account, access shall be restored through the Administrator’s support service or, in cases where the Service is provided through the Partner, through the Partner’s support service. The methods for contacting support shall be communicated to the User in the Service interfaces.
3.11. The Administrator shall not be liable for delays, failures, incorrect or untimely delivery of the User’s Account registration form, SMS messages and other technical problems outside the Administrator’s area of responsibility, as well as those caused by force majeure circumstances.
4.1. The Service may be provided to the User if technical capabilities are available and the User Device complies with the technical requirements set forth in this Agreement and specified on the Website.
4.2. Access to the Service is granted to the User only through the User Device. The list of User Devices interacting with the Administrator’s Platform for the purposes of access to the Service, as well as the requirements applicable thereto, is posted on the Website in the “Supported Devices” section. The Administrator may, as necessary, make amendments and/or additions to the above list and requirements.
4.3. The Service may be unavailable or may have limited functionality when using User Devices that do not meet the technical requirements established by the Administrator.
4.4. The quality of viewing the TV Channel Package or Video Content depends on the speed of the Internet connection. The Service may be available subject to a stable and uninterrupted connection of the User Device to the Internet with a data transfer speed of at least 1.5 Mbps for downloading files in SD format (for original quality, at least 5 Mbps) and at least 5 Mbps for downloading files in HD format (for original quality, at least 15 Mbps), as well as at least 1 Mbps for uploading files; the Internet connection response time must not exceed 300 ms (PING, ms). The Administrator shall not be liable for the quality of the User Device’s Internet connection to the Platform.
4.5. To access the Service, the Application installed on the User Device is required (except when access is obtained from User Devices via the Website), as well as software necessary and sufficient to view the TV Channel Package and Video Content. The Application may be pre-installed on the User Device by the manufacturer, seller of the User Device or another person authorized by the Right Holder, or installed independently by the User using the information provided on the Website.
4.6. The software installed on the User Device for the purposes of access to the Service must be legally acquired and lawfully used by the User, and must not be altered or modified in any way by the User or any other person, except by the Right Holder of such software or a person authorized thereby.
4.7. All actions related to purchasing Internet access services, rights to use and install the relevant software for User Devices are carried out independently by the User. The Administrator shall not be liable for the above actions of the User or third parties.
4.8. The User independently bears responsibility for compliance with the technical requirements set forth in this section of the Agreement, and also solely bears all risks associated with inability to use the Service or properly view the TV Channel Package or Video Content due to the absence of an Internet connection on the User Device, absence on the User Device of any components, functions or software necessary for access to the Service, as well as due to any errors in the operation of the User Device or third-party equipment.
5.1. Access to the Service is granted to a User who has completed the Registration procedure, has an active Account, and has undergone Authorization in the manner described in Section 3 of this Agreement, in the relevant interface on the Website and/or in the Application.
5.2. In order to obtain access within the Service to the TV Channel Package and/or Video Content, the User must connect the relevant Subscription using the Website/Application, unless otherwise stipulated by the terms of the User’s tariff plan. A Subscription is deemed connected from the moment it is processed and confirmed (activated) by the Administrator.
5.3. Before connecting a Subscription, the User must familiarize himself/herself with the conditions specified in this Agreement and the Specification.
5.4. Full information on the term, conditions and cost of the Subscription is contained in the section “Specification” on the website www.ovva.uz or in the ovva application. The Specification is an integral part of this Agreement and an appendix to the offer.
5.5. Connection by the Administrator of a Subscription to access the TV Channel Package and/or Video Content is carried out after payment from the personal account or bank card and reflection of the fact of payment for the Subscription to the relevant TV Channel Package and/or Video Content.
5.6. Payment procedure:
5.6.1. For Partner Subscriptions: payment is made by debiting funds from the Partner subscriber’s Personal Account. The terms of debiting, insufficiency of funds and credit payment form are governed by the User’s contract with the Partner.
5.6.2. For Direct Subscriptions: payment is made by recurring (automatic) debits from the User’s linked bank card in accordance with Section 6 of this Agreement.
5.7. A Subscription is provided on an auto-renewal basis, which implies automatic renewal of the Subscription for a period equal to the validity period of the connected Subscription by automatic debiting of funds from the User’s Personal Account or linked bank card in the amount determined by the Tariff effective at the time of such renewal.
5.8. The expression of the User’s consent to connect a Subscription on an auto-renewal basis is the User’s entering commands to connect the Service and pay for the Subscription from the Personal Account or bank card.
5.9. The Administrator may provide a Subscription to the Service with a Preferential Period and/or within the framework of a Promotion. When the User arranges a Subscription to the Service with a Preferential Period and/or within a Promotion, auto-renewal of the Subscription may be activated. In this case, after the end of the promotional/preferential period, funds will be debited from the User’s Personal Account or bank card according to the current Tariffs. In order to refuse auto-renewal of the Subscription, the User must independently take actions to disable auto-renewal of the Subscription in the relevant interface of the Application and/or the Website at any time before the expiration of the current Subscription period.
5.10. After the Subscription is connected, the User is entitled to use access to the TV Channel Package and/or Video Content only during the Permitted Period established by the Administrator and/or the Right Holder of the Video Content. With respect to each TV Channel Package and/or Video Content item, information on the Permitted Period, Tariff amount, composition, content and other conditions shall be communicated to the User by posting it in the relevant interface of the Website and/or the Application, and shall also be specified in the Specification. The beginning of the Permitted Period for a connected Subscription is determined by the exact time (minutes, hours, day, month, year) when the relevant Subscription is connected by the Administrator. Upon expiration of the Permitted Period, access to the TV Channel Package and/or Video Content shall terminate.
5.11. The conditions of use of Video Content are established by the Right Holder of the relevant Video Content in addition to the terms of this Agreement in accordance with the tariffs and specification. For the purposes of this Agreement, Right Holders of Video Content shall mean online cinemas and audiovisual services holding the right to grant Users rights to use (view) Video Content.
5.12. The Administrator is entitled to grant the User, within the Service, access to the TV Channel Package and/or Video Content on the terms of the Administrator’s and/or the Video Content Right Holder’s marketing campaigns, including, but not limited to, access during a Preferential Period, access to additional TV Channel Packages and/or Video Content (bonuses), discounts, and loyalty programs. The list, conditions and duration of marketing campaigns shall be specified in the specification on the Website and/or in the Application interface and may be changed/cancelled at any time by the Administrator/Partner unilaterally.
5.13. All bonuses are granted in accordance with marketing campaigns and do not constitute gratuitous services.
5.14. Where possible, the Administrator may grant the User, within the Service, access to various TV Channel Packages separately or jointly with Video Content under the Tariffs indicated in the relevant section of the Website and/or Application interface.
5.15. Within the Service, access to the TV Channel Package and/or Video Content may be granted under the Tariffs established by the specification. The Tariff price and the list of TV channels and/or Video Content available to Users within the Service may be changed by the Administrator at any time at its discretion, provided that Users are notified of such changes at least 15 calendar days prior to the date on which the changes take effect.
5.16. Payment under this Agreement for access to the TV Channel Package and Video Content shall be made in the national currency, Uzbek soums, by debiting funds from the Personal Account or by payments from a Bank Card in the manner provided for in Section 6 of this Agreement.
5.17. By paying for a Subscription under the relevant Tariff, the User is informed and agrees that granting the User access to the TV Channel Package and/or Video Content within the Service shall be deemed performed by the Administrator at the moment the User pays for the Subscription, regardless of whether the access granted during the Permitted Period and in the Permitted Territory is actually used or not used, except where the User had no possibility to use such access through the fault of the Administrator.
5.18. If it is impossible to grant access under a paid Subscription to the TV Channel Package and/or Video Content through the fault of the Administrator for a period exceeding 48 hours from the moment of payment of the relevant Tariff, the Partner, upon the User’s written request and subject to possibility, shall extend the Permitted access period by the period during which the User had no access to the TV Channel Package and/or Video Content, or shall refund the amount paid by the User. A User who paid for access from the personal account may send the above request by contacting the Partner’s Contact Center at 8123 or through the request form on the website https://ucell.uz, provided that no more than 30 (thirty) calendar days have passed since payment. In the event of payment by bank card, the refund shall be made by the Administrator on the basis of an application to the Administrator’s support service (support@ovva.uz), provided that no more than 30 (thirty) calendar days have passed since payment.
5.19. If the TV Channel Package includes mandatory publicly accessible TV channels, access to such TV channels shall be free of charge. At the same time, access to the TV Channel Package that includes mandatory publicly accessible TV channels is paid (unless otherwise expressly established by the Administrator) and does not include the cost of viewing such mandatory publicly accessible TV channels.
5.20. Payment may be made by methods available in the Service interface, including debiting from the operator’s personal account, bank cards, electronic payment means and other methods.
5.21. Users are granted a preferential period for paid provision of services in accordance with the tariff conditions, after the expiration of which payment shall be charged from the User in accordance with the specification. The User has the right to refuse the Subscription in the personal account by cancelling the Subscription.
5.22. All services rendered by the Administrator are paid services, including services falling under marketing campaigns with a Preferential Period, in connection with which the User confirms the Subscription on a one-time basis and consents to automatic payments and saving of payment details in accordance with Section 6 of this Agreement. At the same time, the User has the right to refuse the Administrator’s Services at any time in the manner provided for by clause 5.7 of this Agreement.
5.23. Payment relations shall be governed by the current version of the bank’s offer available at the following link: https://uzumbank.uz/ru/documents
6.1. General provisions:
6.1.1. When arranging a Subscription, the User may use a bank card or another payment method available in the Service interface.
6.1.2. All paid services in the website and application interface are in an inactive state. By arranging a Subscription and entering payment details, the User expressly confirms that the User has familiarized himself/herself with the Subscription provision terms and confirms consent to: • storage of payment details by the payment provider (card-on-file); • automatic debiting of funds by the payment provider in accordance with the Subscription terms (recurring payments); • performance of subsequent payment transactions without additional entry of card details and without separate confirmation of each transaction, within the terms of the arranged Subscription.
6.1.3. Consent to the terms of automatic debits is provided by the User separately from consent to this Agreement by performing an explicit confirming action in the Service interface, by pressing the “Connect” button.
6.2. Parameters of automatic debits:
6.2.1. Before arranging the Subscription, the User is provided in the Service interface with information on: • the amount of the payment or the procedure for determining it; • the debit currency; • the frequency of automatic debits for payment of the selected services; • the availability of a Preferential Period and its duration (if any); • applicable tariffs.
6.2.2. The amount of the regular payment is determined by the selected Tariff and communicated to the User before confirmation of the Subscription.
6.2.3. Automatic debits are made on a periodic basis and continue until the Subscription is cancelled by the User or the Administrator.
6.3. Preferential Period:
6.3.1. If a Preferential Period is granted, automatic debiting of the Subscription cost shall be carried out after its completion.
6.3.2. If the User does not cancel the Subscription before the end of the Preferential Period, the Subscription shall be deemed automatically renewed on a paid basis and the corresponding Tariff cost shall be debited from the User.
6.3.3. The Administrator may send the User a notification of the upcoming debit after the end of the Preferential Period by SMS, push notification, email or another available method.
6.4. Notifications of debits and changes:
6.4.1. The Administrator may notify the User of: • upcoming debits; • changes in the Subscription cost; • changes in tariffs; • material changes in the Subscription terms.
6.4.2. Notification shall be made no later than within a reasonable period before the changes take effect via one or more communication channels, including SMS, push notifications, email or messages in the Service interface.
6.4.3. Continued use of the Subscription after the changes take effect shall be deemed the User’s consent to such changes.
6.4.4. A User who does not agree with the changes must cancel the Subscription before the date the changes take effect.
6.5. Cancellation of Subscription:
6.5.1. The User may cancel automatic renewal of the Subscription at any time via the Service interfaces or by another method specified in the Service interface. For Partner Subscriptions (with payment from the Partner’s personal account), disconnection of the Service is also available through the Operator’s mobile application in the “Subscriptions” section or by using USSD code.
6.5.2. After cancellation of the Subscription: • automatic debits cease; • access to the Subscription remains until the end of the paid period; • no partial refund shall be made for the unused period, except in cases provided for by the legislation of the Republic of Uzbekistan.
6.6. Insufficiency of funds and declined payments:
6.6.1. If automatic debiting cannot be carried out for reasons beyond the Administrator’s control (including insufficiency of funds, refusal by the issuing bank or payment system), the User’s access to the Service shall be suspended and access to the Content shall not be granted until payment is successfully made.
6.6.2. The Administrator is entitled to make repeated attempts to debit funds until the Subscription is cancelled by the User or the Administrator. If an attempt to debit funds in an amount corresponding to the cost of the Tariff of the suspended Subscription is successful, access to such Subscription for the User shall be resumed.
6.7. Refunds:
6.7.1. Funds debited as part of automatic renewal of the Subscription are non-refundable.
6.7.2. A refund is possible in the following cases: • technical error during debiting; • double charge; • inability to provide the Service through the fault of the Administrator; • other cases provided for by the legislation of the Republic of Uzbekistan.
6.8. Termination of automatic debits by the Administrator:
6.8.1. The Administrator is entitled to terminate automatic debits and/or cancel the Subscription in the following cases: • breach by the User of the terms of the Agreement; • detection of fraudulent transactions; • requirements of payment systems or the acquiring bank; • termination of the relevant Tariff.
6.9. Storage of Users’ bank card details:
6.9.1. The Administrator does not receive, process or store Users’ bank card details.
6.9.2. Storage and processing of Users’ bank card payment details are carried out by the payment provider in accordance with the requirements of international payment data security standards (including PCI DSS).
7.1. The Administrator and the User warrant that they will exercise the rights and perform the obligations provided for by this Agreement only in accordance with the current legislation of the Republic of Uzbekistan and for the purposes specified in this Agreement.
7.2. The Administrator confirms and warrants that:
7.2.1. it is a legal entity registered and operating in accordance with the laws of the Republic of Uzbekistan and has all rights and powers necessary to enter into this Agreement and perform its obligations hereunder;
7.2.2. it has the lawful right to use the Platform, the Website and the Applications for the purpose of providing the Service to Users;
7.2.3. on the basis of relevant agreements with the Right Holders (or their licensees), it has the right to use the TV channels included in the TV Channel Package to the extent necessary to provide the User with access to the TV Channel Package within the Service;
7.2.4. on the basis of relevant agreements with Right Holders of Video Content (or their licensees), it has the right to grant Users access to Video Content within the Service.
7.3. The User confirms and warrants that, when using the Service, the User shall not perform the following actions:
7.3.1. use the Service in violation of the terms of this Agreement;
7.3.2. use the Service in ways that may interfere with its normal operation;
7.3.3. attempt, without completing Registration and Authorization procedures, to gain access to the Service, including the TV Channel Package and/or Video Content, or attempt to remove restrictions provided for lawful use of the Service under this Agreement, including by selecting, hacking or cracking a login and password, changing or substituting IP addresses, or committing other unlawful actions aimed at circumventing technical protection measures of the Service restricting unauthorized access thereto;
7.3.4. use the Service for any commercial purposes, including, but not limited to, displaying or making available TV channels included in the TV Channel Package and/or Video Content to persons not belonging to the User’s usual family circle or individual circle, in places open to the public (cafes, restaurants, shops, hotels, etc.) for the purpose of increasing the consumer attractiveness of such places;
7.3.5. use the Service, including the TV Channel Package and/or Video Content, for public showing, performance, viewing, demonstration, communication to the public or other public use;
7.3.6. reproduce (copy) TV broadcasts of channels included in the TV Channel Package, or parts thereof, as well as Video Content, by any means, including by making a video recording while viewing from the screen (display) of the User Device;
7.3.7. use software capable of causing harm to the devices (including software) of any third parties (viruses, Trojans and other malicious programs);
7.3.8. use the Service, including the TV Channel Package and/or Video Content, for any purposes and in any ways other than those permitted under this Agreement, including, but not limited to, reselling, renting out, distributing, selling, introducing into commercial circulation, making the Service publicly available, or otherwise transferring to third parties the rights obtained under this Agreement;
7.3.9. use geolocation bypass tools (including VPN, proxy, etc.) in order to gain access to Video Content and the TV Channel Package outside the Permitted Territory;
7.3.10. use software tools to block Advertising Content when using free access to the Service.
7.4. Under this Agreement, the Service is provided “AS IS”, which implies its functioning in the form in which it exists, and also implies the absence of any warranties or representations on the part of the Administrator with respect to the Service, including, but not limited to, that the Service will meet the User’s requirements, purposes or expectations, that access to the TV Channel Package and/or Video Content will be provided continuously, quickly, reliably and without any errors, and that the quality and content of any channel included in the TV Channel Package and/or Video Content will meet the User’s requirements.
7.5. The Administrator and the User confirm and warrant that use of the Service (including all intellectual property results and means of individualization to which the User is granted access within the Service) shall not be carried out by way of public performance or communication by air or cable, including by means of
8.1. The User is entitled to:
8.1.1. Use the Service in accordance with the terms of this Agreement.
8.1.2. At the User’s discretion, view via the Website and/or the Application the TV Channel Package and/or Video Content to which the User has been granted access within the Service, with the right to use viewing control functionality (ability to interrupt viewing using the “PAUSE” function, rewind, switch between episodes, change language, and others) subject to availability thereof.
8.1.3. Submit claims and/or proposals regarding operation of the Service in accordance with the procedure set forth in Section 12 of this Agreement.
8.2. The User undertakes to:
8.2.1. Comply with the terms of this Agreement.
8.2.2. Use the Service, including the TV Channel Package and/or Video Content, in accordance with the terms of this Agreement exclusively for personal non-commercial purposes by means of the User’s own User Device.
8.2.3. Respect the rights and legitimate interests of the Administrator, as well as the Right Holders that own exclusive rights to intellectual property items or means of individualization used within the Service.
8.2.4. Monitor the age rating of Video Content and comply with the established age restrictions provided for viewing the TV channels and Video Content available in the Service. Persons who have not reached the established age for viewing the relevant Video Content and TV channels shall refrain from viewing and/or paying for access thereto without the consent of parents, adoptive parents, guardians, custodians or other legal representatives in accordance with the legislation of the Republic of Uzbekistan. Liability for violation of this clause by a User who has not reached the required age shall be borne by the User’s legal representatives in the manner provided for by the current legislation of the Republic of Uzbekistan.
8.2.5. Not perform any actions aimed at disrupting the functioning of the Service, attempting unauthorized access to the Service, or any other actions violating the lawful rights of the Administrator and/or any third parties.
8.2.6. Not perform any actions specified in clause 6.3 of this Agreement.
8.2.7. Perform other obligations established by this Agreement for the User.
8.3. The User is responsible for the security of the login and password, as well as for everything that is done on the Resource after registration under the User’s login and password. The Administrator has the right to prohibit the use of certain logins and/or withdraw them from circulation. The User must immediately notify the Administrator of any case of unauthorized access under the User’s login and password and/or any breach of security. The Administrator shall not be responsible for possible loss or corruption of data that may occur due to the User’s violation of the provisions of this Agreement.
8.4. In the event that the User transfers the login/password to a third party, all responsibility shall be borne directly by the User. The Administrator shall not be liable for damage caused as a result of unauthorized access to the User’s Account.
9.1. The Administrator is entitled to:
9.1.1. As necessary, amend this Agreement unilaterally, provided that the User is notified thereof by publication of a new version of this Agreement on the Website and/or in the Application 15 (fifteen) calendar days before such amendments take effect. In case of disagreement with amendments to this Agreement, the User is entitled to terminate this Agreement by refusing to use the Service. Otherwise, the Administrator and the User acknowledge that their relations shall be governed by the new version of the Agreement from the date it enters into force.
9.1.2. Unilaterally change the Tariffs, composition and content of TV Channel Packages and/or Video Content.
9.1.3. At any time, at its discretion, suspend, restrict or terminate the User’s access to the Service, including, but not limited to, in the event of the User’s violation of the terms of this Agreement, the current legislation of the Republic of Uzbekistan, as well as if the Administrator has grounds to believe that the User’s actions are in bad faith, aimed at disrupting the Service and/or may result in violation of the rights and legitimate interests of the Administrator and/or Right Holders, cause damage to their business reputation, as well as in the event of the User’s violation of the rules for use of Video Content or Right Holders’ requirements.
9.1.4. As necessary, carry out maintenance and repair works to ensure the technical possibility of providing the Service to the User.
9.2. The Administrator undertakes to:
9.2.1. Ensure, within its technical capabilities, functioning of the Service in accordance with the terms of this Agreement.
9.2.2. Make organizational decisions related to operation of the Service.
9.2.3. Perform other obligations established by this Agreement for the Administrator.
10.1. All exclusive rights to Video Content and TV Channels belong to the respective Right Holders. The User acknowledges such rights and undertakes to respect them.
10.2. The User is granted a non-exclusive, limited right to view Video Content and TV Channels for personal purposes within the functionality of the Service. No transfer of any other rights is made.
10.3. The User is prohibited from copying, recording, reproducing, distributing or using Video Content and TV Channels outside the functionality of the Service, including circumventing technical means of protection against copying of Video Content and TV Channels.
10.4. Any intellectual property items and means of individualization used in provision of the Service are the intellectual property of their Right Holders and are protected by international treaties and the legislation of the Republic of Uzbekistan in the field of intellectual property.
10.5. Any use of intellectual property items and means of individualization without the Right Holder’s permission is unlawful and constitutes grounds for civil, administrative and criminal liability in court at the defendant’s location.
10.6. The Administrator hereby notifies the User that, with respect to trademarks, the Platform, the Website and the Application, the Administrator is the Right Holder.
10.7. Under this Agreement, the User is granted, within the Service, the right to access the TV Channel Package and/or Video Content exclusively for personal (private) non-commercial viewing purposes without the right to copy them in whole or in part, in any tangible form (including, but not limited to, by copying to the memory of User Devices), and also without the right to any other use of the TV Channel Package and/or Video Content, including, but not limited to, distribution, rental, sale, public display, public performance, broadcasting or cable transmission, including by retransmission.
10.8. The User is entitled to use the Service (including all intellectual property results and means of individualization to which the User is granted access within the Service) exclusively for the exercise of the rights granted under this Agreement.
10.9. Use of the Service in a manner not expressly specified in this Agreement shall not be deemed permitted to the User.
10.10. Any use of the Service (including all intellectual property results and means of individualization to which the User is granted access within the Service) in violation of the terms of this Agreement is strictly prohibited. Such use shall be unlawful and may result in civil, administrative and criminal liability in court at the defendant’s location.
10.11. The Administrator and/or the Right Holder of the Video Content reserve the right to use technical means preventing or restricting unlawful use of the TV Channel Package and/or Video Content to which the User is granted access within the Service under this Agreement.
11.1. In case of non-performance or improper performance of the obligations stipulated in this Agreement, the Administrator and the User shall bear liability in accordance with the current legislation of the Republic of Uzbekistan, subject to the provisions set forth in this Agreement.
11.2. The Administrator shall not be liable for the User’s violation of the provisions of this Agreement.
11.3. The User understands and agrees that the User bears full responsibility for proper use of the Service (including all intellectual property results and means of individualization to which the User is granted access within the Service) in accordance with the terms of this Agreement.
11.4. The Administrator ensures the functioning of the Service, however, it shall not be liable for uninterrupted operation of the Service, for the loss of any data placed on the Resource, or for any other losses that have arisen or may arise when receiving the Service.
11.5. The Administrator does not guarantee the possibility of access to the TV Channel Package and/or Video Content, as well as viewing thereof without any technical errors, failures or other problems arising when viewing on the User Device.
11.6. The Administrator shall not bear any liability for proper quality or speed of data transmission over the Internet used by the User to obtain the Service, for any delays in data processing or transmission, or for the possibility of correct functioning of the User Device when using the Service.
11.7. The Administrator shall not be liable for non-performance or improper performance of its obligations if caused by actions of the User beyond the Administrator’s control, including being outside the Permitted Territory, accidental destruction, loss or damage to the User Device, improper use of the User Device, the Website, the Application, and other actions of the User.
11.8. The Administrator shall not be liable for any damage caused to the User Device or electronic devices of a third party, any other equipment or software, caused by or related to the User’s use of the Service.
11.9. The Administrator shall not be liable for the informational content of the TV channels included in the TV Channel Package and/or Video Content, or for any violations committed by the Right Holders of TV channels and/or Video Content.
11.10. The Parties shall be released from liability for partial or complete non-performance of their obligations under this Agreement if such non-performance resulted from force majeure circumstances such as fire, earthquake, hurricane, lightning strike, military actions, terrorist act, strikes, disruption of electricity supply, accidents in data transmission networks and equipment used for organization of the Service, a decision of a public authority or entry into force of a regulatory legal act restricting or terminating the possibility of performance of obligations, unlawful acts (for example, theft, robbery, intentional damage/destruction of property ensuring operation of the Service, dissemination of malicious computer programs), as well as other extraordinary and unavoidable circumstances under the given conditions beyond the reasonable control of the Parties.
11.11. The User agrees to indemnify the Administrator for any losses incurred by the latter in connection with the User’s use of the Service (including all intellectual property results and means of individualization to which the User is granted access within the Service) in violation of the terms of this Agreement.
11.12. Under this Agreement, the Administrator has no obligation and bears no liability to the User for compensation of lost profit. If, within the framework of this Agreement, the Administrator incurs liability to compensate the User for losses caused by non-performance or improper performance of the Administrator’s obligations, such liability shall be limited to an amount equal to the cost of the relevant subscription package.
11.13. If the User refuses the Service or changes the tariff plan, funds debited for purchase of the Subscription for access to the Content shall not be refunded.
11.14. Under no circumstances shall the Administrator be liable to the User or any third parties for any direct, indirect or unintentional damage, including lost profits or lost data, harm to honor, dignity or business reputation caused in connection with use of the Resource or intellectual property items placed on the Resource.
11.15. The Administrator bears no liability whatsoever for the availability and content of third-party Internet websites on the Internet, access to which is made through hyperlinks posted in the interface of the Website and/or the Application, as well as for any consequences associated with the User’s use of such websites.
11.16. Under no circumstances shall the Administrator be liable to the User or any third parties for any direct, indirect or unintentional damage, including lost profits or lost data, harm to honor, dignity or business reputation caused in connection with use of the Resource or intellectual property items placed on the Resource.
11.17. The Administrator shall not be liable for the content of advertising materials placed by third parties, or for the consequences of the User following advertising links.
12.1. This Agreement shall be interpreted and governed as defining the relations between the Parties in accordance with the current legislation of the Republic of Uzbekistan.
12.2. If any provision of this Agreement is recognized by a court of competent jurisdiction as invalid and unenforceable under the current legislation of the Republic of Uzbekistan, this shall in no way weaken the legal force, legality or enforceability of the remaining provisions of this Agreement.
12.3. The Parties confirm that all disputes and disagreements that may arise out of or in connection with this Agreement shall be resolved through a pre-trial claim procedure.
12.4. The Parties agree that any dispute, disagreement or claim arising under this Agreement, including any issue regarding the interpretation, existence, validity or termination of this Agreement, as well as disputes on matters not regulated by this Agreement, which cannot be resolved through pre-trial claim settlement, shall be resolved in court at the location of the defendant.
13.1. For all issues related to use of the Service, including information and reference support, technical support and any claims, the User should contact the Partner’s support service using the methods specified in clause 5.12 of this Agreement, as well as by other methods specified on the Website and/or in the Application.
13.2. Consideration of and response to the User’s requests relating to the Service under this Agreement shall be carried out within 30 days from the moment the Administrator/Partner registers the User’s request received, unless a different procedure and time period are established on the Website and/or in the Application.
14.1. By entering into this Agreement, the User consents to the processing by the Administrator of the User’s personal data and confirms that, by giving such consent, the User acts of the User’s own free will and in the User’s own interest.
14.2. For the purposes of this Agreement, personal data shall mean the following personal data of the User: subscriber number, Account information, and other personal data provided by the User to the Administrator for the purpose of exercising rights and obligations under this Agreement.
14.3. The Administrator is entitled to perform any actions related to processing of personal data, defend its interests in court, and provide Users’ personal data to third parties in accordance with the provisions of the current legislation of the Republic of Uzbekistan and this Agreement.
14.4. Processing of personal data means any action (operation) or set of actions (operations) performed using automation tools or without use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access) to third parties, depersonalization, blocking, deletion and destruction of personal data.
14.5. By providing personal data to the Administrator, the User consents to their processing for the following purposes:
14.5.1. identification of the User for the purposes of performance of this Agreement;
14.5.2. sending informational messages within the Service;
14.5.3. processing Users’ requests by the Service support service;
14.5.4. conducting statistical and other studies of the use of the Service based on depersonalized data;
14.5.5. analysis and research of User preferences for the purpose of improving the Service;
14.5.6. technical maintenance of the Service;
14.5.7. prevention and detection of fraud and other unlawful use of the Service;
14.5.8. other lawful purposes necessary for proper provision to the User of access to the Service under this Agreement.
14.6. Terms of processing and protection of personal data:
14.6.1. The Administrator uses the User’s personal data exclusively for the purposes specified in this Agreement.
14.6.2. The Administrator undertakes to ensure confidentiality of the personal data provided by the User under this Agreement. Disclosure by the Administrator of the User’s personal data at the request of an authorized state body in accordance with the current legislation of the Republic of Uzbekistan shall not be considered a breach of confidentiality.
14.6.3. The Administrator undertakes to ensure all necessary technical measures to protect the User’s personal data against unauthorized or accidental access, destruction, alteration, blocking, copying and dissemination.
14.7. The Administrator guarantees observance of the following rights of the User with respect to the User’s personal data:
14.7.1. the right to obtain information relating to processing of the User’s personal data;
14.7.2. the right to require the Administrator to clarify the User’s personal data, block or destroy them if the personal data are incomplete, outdated, inaccurate, unlawfully obtained, or are not necessary for the stated purpose of processing, as well as to take measures provided by law to protect the User’s rights;
14.7.3. other rights established by the current legislation of the Republic of Uzbekistan.
14.7.4. After termination of the contract, the Administrator deletes the User’s personal data from its database in accordance with legislative acts.
15.1. This Agreement enters into force from the moment of its acceptance by the User in accordance with Section 2 of this Agreement.
15.2. This Agreement and any amendments published thereto remain in force throughout the entire period of the User’s use of the Service and throughout the term of the Administrator’s license.
15.3. The Parties must comply with anti-corruption legislation and shall not take any actions that may violate anti-corruption legislation in connection with their rights or obligations under this Agreement, including (without limitation) not making any offer/consent/access/authorization, promise or performance of unlawful payments, including (but not limited to) bribes in monetary or any other form/kind, to any individuals or legal entities, including (but not limited to) commercial organizations, public officials, private companies and their representatives or affiliated persons.
15.4. If either Party breaches the obligations specified in clause 15.3 of this section, the other Party has the right to unilaterally and out of court refuse performance of obligations under this Agreement. The Parties shall not compensate each other for losses/damages in the event of termination of the Agreement in accordance with this clause.
15.5. The contract may be terminated in the following cases:
15.5.1. at any time at the initiative of the User;
15.5.2. at the initiative of the Administrator in the event of the Consumer’s violation of requirements established by current legislation and the terms of the contract;
15.5.3. in the event of the User’s death upon provision of supporting documents.
16.1. Administrator details:
OVVA Limited Liability Company
Registration No.: 2480816
TIN: 311366013
Address: 100017, Republic of Uzbekistan, Tashkent, Yunusabad District, C-6, Nasyrov St., 70. MFO: 00974
OKED: 62010
Email: support@ovva.uz
Services are licensed:
License No. 362502, register: L-4603245
https://license.gov.uz/registry/afd5039a-945d-4a2e-b3fa-0b6a42ade4e5
License No. 362503, register: L-4603246
https://license.gov.uz/registry/f4da22c4-de64-40db-a675-8b8e74192d26